We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at info@getmessy.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at info@getmessy.co,nz.

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Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards

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Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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Returns & Exchanges 

Get Messy values the quality of the products we craft. If for any reason you are not happy please contact us immediately. If the product you receive is faulty we will gladly replace the item. Please contact us within 7 days of receiving your product.

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If you change your mind, we are unfortunately unable to offer you an exchange or refund of your product. 

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If your product has been damaged during transit, please contact us immediately and we will work with the courier company directly to resolve the claim.

All items should be returned to:  Get Messy  42b Bay Street, Red Beach, Auckland, 0932